Delivery & returns

This page applies when you buy Astraclean directly from www.astracleanuk.com. If you buy on eBay or Amazon, that platform's delivery and returns process applies instead, and your legal rights are the same.

Seller: Adam Marshall, trading as Astraclean UK
Email: sales@astracleanuk.com

1. Delivery

• Where we deliver: UK addresses.
• Cost: any delivery charge is shown before you pay.
• How we send it: by Royal Mail or Evri, in secure, protective packaging so your bottle arrives safely.
• Dispatch: we pack and send orders as quickly as we can, and we'll let you know if there's any delay. Delivery estimates are not guarantees, and Royal Mail and Evri don't deliver on bank holidays.
• Late or missing parcels: if your order hasn't arrived when you expected it, email sales@astracleanuk.com. We'll look into it and send a replacement or a refund. Until the parcel is delivered to you (or someone you nominate), it's our responsibility.
• Arrived damaged or leaking? Email us a photo as soon as you can and we'll send a replacement or a refund. You won't need to send a leaking bottle back.

2. Your right to cancel (14 days – change of mind)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive it.

How to cancel: tell us clearly before the 14 days are up. Email sales@astracleanuk.com with your name, your order number and the words "I wish to cancel my order", or use the model form below. Your message only needs to be sent before the deadline.

Sending it back:

• When you tell us you're cancelling, we'll reply with the returns address. Please send the item back within 14 days of telling us you're cancelling, in a way you can prove you sent it.
• Please send it back unused and sealed if possible. You may handle the product as you would in a shop to check it, but if the bottle has been opened or used, we may reduce your refund to reflect its loss in value, up to the full price if it can't be resold.

Your refund: we'll refund what you paid, including the original standard delivery charge (if any), within 14 days of receiving the item back, or of you showing us proof of return, whichever is sooner. We refund to your original payment method, and there's no fee for the refund.

Model cancellation form (you don't have to use it):

To: Astraclean UK, sales@astracleanuk.com
I hereby give notice that I cancel my contract for the sale of the following goods: ……
Ordered on / received on: ……
Name: …… Address: ……
Signature (only if sent on paper): …… Date: ……

3. Faulty items (your Consumer Rights Act 2015 rights)

Astraclean must be as described, fit for purpose and of satisfactory quality. If it isn't:

• Within 30 days of delivery: you're entitled to a full refund (the short-term right to reject).
• After 30 days: we'll offer a repair or replacement. If that doesn't work, or isn't possible, you can have a refund. A deduction may apply after six months.
• If a fault shows within six months of delivery, we'll assume it was there at delivery unless we can show otherwise.
• We pay the cost of returning faulty items, or we may not need the item back at all. Just email sales@astracleanuk.com with your order number, a description and a photo.

These rights are on top of your 14-day right to cancel, and nothing on this page affects your statutory rights. See also our terms of sale and privacy policy.

Last updated: 8 October 2026